Launch your career with a qualification that prepares you for success in today's workplace. You'll build essential business, administration, and technology skills while gaining hands-on experience in completing everyday office tasks. Whether you're entering the workforce for the first time or exploring a career in business services, this course provides a strong foundation for future growth and opportunities.
Duration
Up to 12 months
Delivery Mode
Flexible delivery
Online & Workplace
Funding
Government funded options available
Study Type
Traineeship or
Fee-For-Service
Why choose ATC Business qualification?
Develop practical, job-ready skills valued by employers
Learn from experienced trainers with real workplace knowledge
Gain a nationally recognised qualification
Build skills that can be applied across a wide range of industries
Create opportunities for career growth and professional development
How the course is delivered?
ATC delivers training using flexible learning approaches designed to support different learners.
Depending on your enrolment type, training may include:
Online Learning
Access learning resources, activities and assessments through ATC’s online learning platform.
Workplace training
You learn while completing real workplace tasks with support from your employer and trainer.
Trainer Support
Receive guidance, feedback and assistance from qualified trainers throughout your course.
Course structure
10
total units
5
core units
5
elective units
BSBCMM211 Apply communication skills
BSBOPS201 Work effectively in business environments
BSBPEF202 Plan and apply time management
BSBSUS211 Participate in sustainable work practices
BSBWHS211 Contribute to the health and safety of self and others
BSBPEF201 Support personal wellbeing in the workplace
BSBTEC201 Use business software applications
BSBTEC202 Use digital technologies to communicate in a work environment
BSBOPS203 Deliver a service to customers
BSBTWK201 Work effectively with others
SIRXCEG002 Assist with customer difficulties
Entry Requirements
There are no formal entry requirements for this qualification.
Before commencing training, ATC will complete an enrolment and suitability assessment to understand:
âś“ Your previous education and experience
âś“ Your career goals
âś“ Your language, literacy, numeracy and digital literacy needs
âś“ Any support requirements you may have
Duration
ATC will work with you to develop a training plan that supports your learning needs and provides a realistic pathway to successfully complete your qualification.
The time required to complete this qualification will vary depending on your enrolment type, preferred training delivery method, workplace opportunities and any existing skills or experience you bring to your studies.
Typical completion timeframes may include:
School-Based Traineeship
Completed alongside school studies and employment.
Traineeship
Generally completed full time over 12 months.
Fee-for-Service
Flexible completion options may be available
Student Support
ATC is committed to supporting students throughout their training journey.
Support available may include:
​
âś“ Trainer assistance
âś“ Learning support
âś“ Language, literacy, numeracy and digital support
âś“ Access and equity support
âś“ Progress monitoring and feedback
If you need support, speak with our training team.
Career opportunities
Graduates of the BSB20120 Certificate II in Workplace Skills may pursue employment in entry-level administrative, clerical and business support roles across a wide range of industries. The qualification develops practical workplace skills in communication, technology, customer service and administration and provides a pathway to the BSB30120 Certificate III in Business and other business services qualifications.
Graduates are trained to:
Perform routine administrative and clerical tasks.
Apply workplace communication skills.
Use digital technologies and business software applications.
Plan and manage their own work tasks.
Process and maintain workplace information.
Create simple business documents, spreadsheets and records.
Work effectively with colleagues and customers.
Follow workplace health and safety requirements.
Contribute to sustainable workplace practices.
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Recognition of Prior Learning (RPL)
If you already have skills and experience gained through previous employment, study or life experience, you may be eligible to apply for Recognition of Prior Learning (RPL).
RPL allows you to have your existing skills assessed against the requirements of the qualification.
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Credit Transfer
If you have successfully completed equivalent nationally recognised units with another registered training organisation, you may be eligible for credit transfer.
Evidence of previous completion will be required.
Fees and Funding Options
There are several ways you may be able to access training with ATC, depending on your eligibility, location and individual circumstances.
Government funding options may be available through NSW, ACT or Queensland Government training programs for eligible students. Funding availability, eligibility requirements and student contribution fees vary depending on the qualification and funding arrangement.
If you are not eligible for government funding, you may also choose to complete this qualification through Fee-for-Service, where you or your employer pays the cost of training directly.
To find out more about available fees, funding options and eligibility requirements, please click the button below.
How to Enrol
Starting your qualification is simple.
Step 1
Submit an online enrolment form
Step 2
Discuss your goals and eligibility with our training team
Step 3
Complete the enrolment/induction process
Step 4
Begin your training journey
Australian Training Company is a Registered Training Organisation (RTO) delivering nationally recognised training.
Training outcomes, funding availability, delivery locations and fees may vary depending on student eligibility, government funding arrangements and individual circumstances.