An ATC Customer Engagement qualification is flexible and contextualised to suit your current workplace or future career aspirations.
Customer Engagement is a popular course with those intent on providing the best in customer services. It provides you with the necessary skills to mediate complex customer interactions under supervision with some authority to delegate.
You will study elements of customer service which includes: receiving and responding to customer requests, handling customer complaints, working in a team environment, providing support to a team and capturing key customer data.
With today’s fast pace of change, you need a business course that will keep up. It’s why we customise your course to meet the changing demands of industry, technology and careers.