Job Outcomes

Certificate II

  • Junior Office

  • Support Worker

  • Office Assistant

Certificate III

  • IT Technician

  • Help Desk Officer

  • Customer Service Representative

  • Client Support Officer

  • User Support Specialist

Certificate IV

  • Computer Technician

  • Network Operations Technician

  • Software Support Technician

  • Technical Officer

Further Study

  • Web Developer

  • Business Analyst

  • Computer Programmer

  • System Engineer

  • Database Manager

  • System Analyst


  • Responding to incoming requests for support

  • Determining software or hardware solutions to problems

  • Communicating with customers in person, over the phone and via email

  • Installing, repairing and maintaining hardware equipment.

  • Downloading, installing and configuring new software and performing software updates

A career in Information Technology involves monitoring, maintaining and providing technical assistance for IT systems. Tasks can include troubleshooting, installing or updating hardware and software and providing support on system.

Don’t miss the chance to

Job security with a projected industry growth in the next five years


Options to work in a wide range of industries


Walk away with a nationally recognised qualification, practical skills and hands on experience

Leonardo, Information Technology Trainee

IT Trainee

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