Certificate II
Junior Office
Support Worker
Office Assistant
Certificate III
IT Technician
Help Desk Officer
Customer Service Representative
Client Support Officer
User Support Specialist
Certificate IV
Computer Technician
Network Operations Technician
Software Support Technician
Technical Officer
Further Study
Web Developer
Business Analyst
Computer Programmer
System Engineer
Database Manager
System Analyst
Duties
Responding to incoming requests for support
Determining software or hardware solutions to problems
Communicating with customers in person, over the phone and via email
Installing, repairing and maintaining hardware equipment.
Downloading, installing and configuring new software and performing software updates
A career in Information Technology involves monitoring, maintaining and providing technical assistance for IT systems. Tasks can include troubleshooting, installing or updating hardware and software and providing support on system.
✔ Job security with a projected industry growth in the next five years
✔ Options to work in a wide range of industries
✔ Walk away with a nationally recognised qualification, practical skills and hands on experience
Leonardo, Information Technology Trainee
