Full-time
Eastern Sydney
Posted 3 weeks ago

Interested in the IT environment? Australian Training Company has an exciting entry level opportunity for a recent school leaver to gain a Certificate III Information, Digital Media and Technology qualification while working in a private school in Bondi. Applicants who already hold a Certificate III qualification or higher (including uni degrees) will not be eligible for this traineeship. Hourly rate will be $11.69-$15.83 under the National Training Wage Award. Rate is determined by the level of schooling completed and graduation year.

Responsibilities include:

  • Serve as one of the first point of contact for staff and students seeking technical assistance over the phone or email
  • Determine the best solution based on the issue and details provided by users under guidance of senior engineer
  • Provide the user through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products and services
  • Record events and problems and their resolution in Help Desk
  • Follow-up and update user status and information
  • Pass on any feedback and suggestions by users to the appropriate internal team

 

Requirements:

  • Tech savvy and working knowledge of Office365 (Word, Excel, PowerPoint)
  • Good understanding of computer systems, mobile devices and other tech product
  • Ability to diagnose and resolve basic technical issues
  • Excellent communication skills (verbal & written)
  • Ability to work under pressure & multitask

 

Please email resume to rhodgson@austrg.com.au

Job Features

Job CategoryInformation Technology
SuburbBondi
VacancyCertificate III Information, Digital Media & Technology
No. of positions1
Hours per week38 Hours
Start dateASAP
Interview dateASAP

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